Complaint form
If you would like to make a complaint, we need you to do this in writing. Please tell us your details and what your complaint is about.
Even if you are planning to send us additional documents or information, please summarise your complaint on the form and tell us who you are complaining about.
You do not need to give a complete history of your complaint here, other supporting documents will explain this and we may ask you for further information if we need to.
A complaint summary might be something like this:
"When I retired I should have received my pension straightaway, but it took months to organise."
Or
"I am ill and unable to work. My pension scheme allows for an ill-health early retirement pension, but I have been told I don't qualify."
Or
"The insurance company that looks after my pension did not transfer my funds when I told them to."
You can download and fill in the form and send it to us by post.
Send the completed form to:
The Pensions Ombudsman
11 Belgrave Road
London
SW1V 1RB
