This section is a guide to the complaints process.
Here, we explain what we can and cannot investigate. You will find this information helpful if you are thinking of making a complaint. Please read this information carefully before making a complaint.
We also explain how we deal with complaints. You will find this helpful if you make a complaint. It will tell you what happens after we receive your complaint and gives further information about how we investigate.
If you want to make a complaint we explain how you can do so.
If someone has made a complaint about you, there is further information to explain how we deal with you too.
If, after you have read this information, you still have queries, please feel free to contact us.