A Determination is the formal decision that the Pensions Ombudsman (or his deputy) makes in relation to a complaint.
It is not always necessary for complaints to be determined. Where it is, Determinations can take different written formats depending upon the needs of each individual complaint. The layout can follow a formal ‘report’ style for complicated or in depth investigations, whereas in more straightforward cases a letter format may be more suitable. What is common to all Determinations is that they are final and binding on the parties (unless there has been a successful appeal on a point of law).
If you want to read some of the Ombudsman’s more formal Determinations, the search engine will help you locate those that may be of interest to you.
You can search by the subject matter that you are interested in. For example, if you wanted to read Determinations that relate to ill health retirement, enter ‘ill health retirement’ as the text to search for. When using generic topics like ‘ill health retirement’ you may get pages of search results on common topics. As an alternative, you could try inputting a medical condition to see similar cases. If you want to read about Determinations that may have been issued about the pension scheme you are a member of, enter the scheme name as the text to search for.
Additionally or in place of searching on words you can also look for Determinations issued between the dates you enter.