We are a small organisation. Currently we employ around 35 staff in a number of varied roles. We have administrative staff, investigators, legal advisers and managers.


For more about joining our staff see the current vacancies below.


We are committed to the principles of equality and diversity both in the services we provide, and within the office as an employer. We will provide equality of opportunity and will not permit discrimination on grounds of gender, marital status, caring responsibilities, sexual orientation, race, colour, nationality, religion, age, disability, HIV positivity, trade union activity or political beliefs.


Current vacancies

Senior Investigator

Job reference: SIJUL14

The Pensions Ombudsman’s office investigates and determines complaints and disputes concerning occupational and personal pension schemes. We are a small office - about 40 strong. “Strong” is the right word, because we have such great people working here. Our aim is to support one another to provide the best service we can for people who use us. What we do makes a real difference to people’s lives, particularly at a time when every penny counts; and people have to have faith in pensions if they are to save for tomorrow.

When an ombudsman determines a case the decision is legally binding on the parties, subject only to appeal on a point of law to the Courts. However, many of our cases are resolved by our investigators who liaise with the parties, exercising their own judgment on the outcome of the case to reach a settlement. It is essential that we all get things right, we use our powers appropriately, and investigate cases proportionately.

As a Senior Investigator you will have responsibility for your own caseload and you will need:

* Strong analytical skills.

* The ability to make sound and well-reasoned decisions.

* A detailed knowledge of legislation that governs us and the complaints we receive.

There may be more than one vacancy.

Please click here to download information pack, application form and diversity monitoring form.

Completed application forms should be returned along with your CV marked Private and Confidential to: Elaine Hopkinson, Pensions Ombudsman Office, 11 Belgrave Road, London, SW1V 1RB or by email to

Closing Date: Tuesday 5 August 2014 at 9am

Interviews: Wednesday 3 September and Monday 8 September 2014

Location: London SW1V 1RB

Salary: 35675 to 41252 per annum
Job type: Permanent - Full time

Click here for full job details

Closing date: Tue 05 Aug 2014

Pensions Protection Fund

The Pensions Ombudsman is also the Pension Protection Fund Ombudsman >>