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Friends Life New Generation Pension (PO-4026)

Complainant: Mr Graham Butler
Complaint Topic: Failure to provide information/act on instructions
Ref: PO-4026
Outcome: Not upheld
Respondent: Friends Life (formerly Friends Provident)
Type: Pension complaint or dispute
Date:

Subject

Mr Butler complains that Friends Life, the administrators of the Plan, failed to carry out his instructions as he had expected and they also provided him with misleading information.

The Pensions Ombudsman’s determination and short reasons

The complaint should not be upheld as Mr Butler was not given any reason to think that his previous investment instructions were reversed, nor was he given any misleading information.

View determination

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