Civil Service Injury Benefit Scheme (PO-4525)

Complaint summary

Mr Lee has complained that a reduction has been applied to his Permanent Injury Allowance (PIA); he also disagrees with the decision not to allow him a second appeal against the reduction applied to his PIA under the Scheme.

Summary of the Ombudsman’s Determination and reasons

The complaint should not be upheld against GAD because they had no involvement in the decision to reduce Mr Lee’s PIA or in the administration of the appeal.

The complaint should not be upheld against MyCSP, or the Cabinet Office, because there has been no maladministration on their part in deciding not to allow him a second appeal. Consequently, I do not need to consider his complaint that a reduction has been applied to his PIA.