News type:
Report or publication
Mon 5 May 2014

Our Corporate Plan sets out our priorities for the next three years and how we intend to achieve our aims:

  • Get the right outcome every time and in good time – by being proportionate, efficient and consistent.
  • Make it easier to resolve complaints about pensions – by ensuring more people know where to go for help and by working closely with our stakeholders and partners.
  • Provide a trusted, accessible service – by listening, delivering on promises and being honest about what we can and can’t do
  • Deliver value for money – by making a difference to how pension schemes are run and by continually reviewing and improving the way we work.
  • Ensure everyone who works here is supported to succeed – by being a good employer and helping people develop their potential.

Read the corporate plan to find out more: