News type:
Tue 28 Oct 2014

We’ve launched a new website to provide simpler, clearer information about what we do and how we can help.

An improved determination search makes it easier to find previous decisions made by our Ombudsmen and we’ve included guidance and case studies on how we deal with common issues.

We’ve also reviewed and improved our casework correspondence – introducing plain English standards as well as simpler, clearer factsheets on our investigation process.

Over the next few months we’ll be introducing additional IT security measures so that confidential and personal information is kept safe before it reaches our secure network. This will mean that people can communicate with us electronically during the application and case investigation process.

These changes are the first step in our long term aim of sharing more knowledge and experience, and providing a more accessible, responsive service.

As part of this the Pensions Ombudsman and Pension Protection Fund Ombudsman are now called the Pensions Ombudsman Service.

The change of name does not affect our investigation process or our statutory roles – determinations will still be made by the Pensions Ombudsman or Pension Protection Fund Ombudsman as appropriate.

Tell us what you think

We’ve listened to feedback from people who use our service, and from pension schemes, and we want to keep improving the information on this site.  Take our website survey to tell us what you think and let us know what you’d like to see on our website in the future.