The Pensions Ombudsman Service employs trained individuals with experience in pensions, finance and complaints handling to investigate the complaints we receive. Many of our staff have pensions, financial services and investigative qualifications. We employ a team of lawyers who provide expert legal advice and are headed up by a Pensions Ombudsman who has over twenty years’ experience as a specialist pensions lawyer. People who contact us can be assured they will receive a professional and objective service and that we will always be open and honest about the decisions we take.

Currently we employ around 60 people in a number of varied roles. We have administrative staff, investigators, legal advisers and managers.

For more about joining our staff see the current vacancies below.

We are committed to the principles of equality and diversity both in the services we provide, and within the office as an employer. We will provide equality of opportunity and will not permit discrimination on grounds of gender, marital status, caring responsibilities, sexual orientation, race, colour, nationality, religion, age, disability, HIV positivity, trade union activity or political beliefs.

Current vacancies

The Pensions Ombudsman

Communications Manager

Salary £36,757

The Pensions Ombudsman is an independent organisation set up to investigate complaints and disputes concerning pension schemes. Around 60 staff work here to deal with about 6,500 enquiries and 1,300 investigations per year.

We are now looking for an experienced communications professional to oversee all areas of communications activity including handling media and stakeholders, internal communications and a variety of corporate activities.

It is a very exciting time to be joining The Pensions Ombudsman. We will be moving to brand new offices in April 2018; we are exploring new ways of engaging with our stakeholders; we are developing a new intranet; and there will be variety of changes to our processes over the coming year. This all comes at a time where pensions are increasingly under the national spotlight.

This is an important role at the centre of the organisation. You will have an excellent understanding of media handling, reputation management and change management, experience of evaluating the impact of communication activity and how best to deploy digital strategies.

The ideal candidate will have a high degree of initiative, creativity, energy and enthusiasm, as well as excellent time-management and organisational skills, and the ability to work efficiently on numerous activities simultaneously. It goes without saying that you will have excellent communication and interpersonal skills.

Completed application forms should be returned along with your CV to 

Please find the information pack, diversity form and application below.

Closing date: Monday 26 June at 5pm

Interviews: week commencing 10 July 2017

Information pack

Application form

Diversity form