The Pensions Ombudsman Service employs trained individuals with experience in pensions, finance and complaints handling to investigate the complaints we receive. Many of our staff have pensions, financial services and investigative qualifications. We employ a team of lawyers who provide expert legal advice and are headed up by a Pensions Ombudsman who has over twenty years’ experience as a specialist pensions lawyer. People who contact us can be assured they will receive a professional and objective service and that we will always be open and honest about the decisions we take.

Currently we employ around 48 people in a number of varied roles. We have administrative staff, investigators, legal advisers and managers.

For more about joining our staff see the current vacancies below.

We are committed to the principles of equality and diversity both in the services we provide, and within the office as an employer. We will provide equality of opportunity and will not permit discrimination on grounds of gender, marital status, caring responsibilities, sexual orientation, race, colour, nationality, religion, age, disability, HIV positivity, trade union activity or political beliefs.

Current vacancies

Business Manager

£51,469 per annum

Following the promotion of the existing post-holder we have a vacancy for a Business Manager. The Business Manager will manage the Business Support Team covering finance, HR, communications, IT, projects and administration. In addition, this key management post will, together with other managers from the casework side of the business, make up the Operational Group responsible for the day-to-day running of our service.

This is an exciting time for the Pensions Ombudsman Service and we have many opportunities and challenges ahead of us. We are looking to our managers to deliver changes that enable us to meet our Business Plan, so you will need to be an effective and supportive manager with the drive to make a difference.

Information pack

Application form

Diversity form