The Pensions Ombudsman Service employs trained individuals with experience in pensions, finance and complaints handling to investigate the complaints we receive. Many of our staff have pensions, financial services and investigative qualifications. We employ a team of lawyers who provide expert legal advice and are headed up by a Pensions Ombudsman who has over twenty years’ experience as a specialist pensions lawyer. People who contact us can be assured they will receive a professional and objective service and that we will always be open and honest about the decisions we take.

Currently we employ around 48 people in a number of varied roles. We have administrative staff, investigators, legal advisers and managers.

For more about joining our staff see the current vacancies below.

We are committed to the principles of equality and diversity both in the services we provide, and within the office as an employer. We will provide equality of opportunity and will not permit discrimination on grounds of gender, marital status, caring responsibilities, sexual orientation, race, colour, nationality, religion, age, disability, HIV positivity, trade union activity or political beliefs.

Current vacancies


Salary: £51,985 per annum

Location: London

We are looking for a Lawyer to join our legal team. As a Lawyer you will be handling the more complex complaints. You will also be involved in policy consideration and litigation matters.

This is a hugely challenging and rewarding job which can make a real difference to people’s lives and the pensions industry. It requires you to have exceptional communication skills, a good knowledge of pensions legislation, at least two years post-legal qualification experience, and the ability to analyse and make clear and concise decisions.

If you think that you are have the skills and experience to take on this challenge we would be delighted to hear from you.

Download the Lawyer information pack, application form and diversity monitoring form below.

Closing date:            Monday 7 November 2016 at 9am

Interviews:                 15 and 16 November 2016

Information Pack

Application Form

Diversity Form