Police Pension Scheme (PO-7098)
2. Capita
Complaint summary
Mr Dodge’s complaint against the Commissioner and Capita relates to their failure to inform him of the tax penalties on his retirement benefits when taking subsequent re-employment.
Summary of the Ombudsman’s Determination and reasons
The complaint should be upheld against the Commissioner because it had a duty of care, as Mr Dodge’s employer, to have informed him of the tax implications of re -employment on his retirement benefits. Its failure to do so has led to Mr Dodge incurring tax charges on his retirement benefits.
View determination
DownloadRelated decisions
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Railpen (formerly RPMI Limited)Outcome: Not upheldComplaint Topic: Failure to provide information/act on instructionsRef: CAS-72334-R9J9Date: - Honeywell Retirement Plan (CAS-73456-S1Z4)Complainant: Mr RRespondent: Willis Towers Watson (WTW)Outcome: Not upheldComplaint Topic: Failure to provide information/act on instructionsRef: CAS-73456-S1Z4Date: