Bank of America Pension Scheme (PO-11020)
Ombudsman’s Determination
Outcome
I do not uphold Mrs B’s complaint and no further action is required by the Bank.
My reasons for reaching this decision are explained in more detail below.
Complaint summary
Mrs B claims that she has an entitlement to a pension from one of the Bank’s UK pension schemes based on a letter she received dated 7 August 1981. Mrs B is also complaining about the failure of the Bank to respond to correspondence during the complaint process.
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