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NHS Superannuation Scheme (PO-11794)

Complainant: Mrs H
Complaint Topic: Misquote/misinformation
Ref: PO-11794
Outcome: Upheld
Respondent: Scottish Public Pensions Agency
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

Mrs H’s complaint is upheld and to put matters right SPPA should pay compensation of £750.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs H complains about the information given to her by SPPA about her retirement benefits and age from which she could have retired.

View determination

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