British Steel Pension Scheme – Prudential Additional Voluntary
Contributions (PO-12315)
Complainant: Mr D
Complaint Topic: Administration
Ref: PO-12315
Outcome: Upheld
Respondent: B.S. Pension Fund Trustee Limited
Type: Pension complaint or dispute
Date:
Ombudsman’s Determination
Outcome
Mr D’s complaint is upheld and to put matters right the Trustee shall pay the cost of making good the financial loss Mr D has suffered.
My reasons for reaching this decision are explained in more detail below.
Complaint summary
Mr D says the Trustee excessively delayed the processing of his completed AVCs paperwork. He says this held up his annuity purchase, depriving him of income, and by the time his annuity purchase could be completed, the annuity rate had dropped.
View determination
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