Whitbread Group Pension Fund (PO-12573)
Ombudsman’s Determination
Outcome
I do not uphold Mr Z’s complaint and no further action is required by the Trustees
My reasons for reaching this decision are explained in more detail below.
Complaint summary
Mr Z has complained that he was promised by the Scheme administrators if he delayed taking his pension beyond his normal retirement age, late retirement factors would apply which would increase his benefits by 8% plus RPI each year. Mr Z would now like the Trustees to honour that promise.
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