Skip to main content

Springdale Retirement Plan (PO-12599)

Complainant: Mr N
Complaint Topic: Failure to provide information/act on instructions
Ref: PO-12599
Outcome: Upheld
Respondent: Fast Pensions
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

Mr N’s complaint is upheld and to put matters right Fast Pensions should provide a full written response to Mr N’s questions regarding his funds in the Plan, including the current value; and assist him in exercising his statutory rights.  Fast Pensions should also pay Mr N, £1,000, to reflect the distress and inconvenience caused to him by their maladministration. 

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr N complains that Fast Pensions failed to respond to his enquiries about the status and security of the Plan, leaving him unable to plan for his future and exercise his transfer rights.

Mr N says that he would like Fast Pensions to provide him with written information about his benefits in the Plan.  He also says he would like to either transfer his funds to another pension provider, or receive his benefits as a lump sum.

View determination

Download

Related decisions

  • Local Government Pension Scheme (CAS-38916-T6Z7)
    Complainant: Mr N
    Respondent: Nottinghamshire County Council
    Outcome: Partly upheld
    Complaint Topic: Failure to provide information/act on instructions
    Ref: CAS-38916-T6Z7
    Date:
  • Financial Assistance Scheme (CAS-70419-W1G3)
    Complainant: Mr N
    Respondent: The Board of the Pension Protection Fund
    Outcome: Not upheld
    Complaint Topic: Failure to provide information/act on instructions
    Ref: CAS-70419-W1G3
    Date: