University of Edinburgh Staff Benefits Scheme (PO-12613)
2. Hymans Robertson
Ombudsman’s Determination
Outcome
I do not uphold Mrs N’s complaint and no further action is required by the Trustees or the Administrator.
My reasons for reaching this decision are explained in more detail below.
Complaint summary
Mrs N’s complaint, against the Trustees and the Administrator, is about the incorrect retirement statement she received in July 2015, prior to her retirement in December 2015. Mrs N says she based her decision to retire on the higher lump sum amount stated on the July statement and she has now received less than she expected to receive.
View determination
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