Scheme:
Police Injury Benefit Scheme
Complainant:
Ms E
Respondent:
Thames Valley Police
Topic:
Injury benefit
Ref:
PO-5477
Date:
Tue 18 Oct 2016
Outcome:
Partly upheld

Ombudsman’s Determination

Outcome

Ms E’s complaint against Thames Valley Police is partly upheld, but there is a part of the complaint I do not agree with. To put matters right (for the part that is upheld) Thames Valley Police should pay Ms E £750 for distress and inconvenience.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Ms E has complained about the level of injury benefit awarded to her. She disagrees with the initial decision to apportion her award (from 100% to 50%). She feels that this issue has not been addressed by the appeal process.

View determination