We use some essential cookies to make this website work.

We’d like to set additional cookies to understand how you use our website, remember your settings and improve our services.

Before deciding you can read more about our cookies.

London Quantum Retirement Benefit Scheme (PO-10366)

Complainant: Mrs D
Complaint Topic: Misquote/misinformation
Ref: PO-10366
Outcome: Not upheld
Respondent: Dalriada Trustees Limited
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

I do not uphold Mrs D’s complaint and no further action is required by the Trustee.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs D has complained that the Trustee has, at the current time, declined her request to take pension benefits. Additionally she has said that the Trustee has failed to keep her updated.

View determination

Download

Related decisions

  • Aviva Staff Pension Scheme (CAS-53529-P0Z6)
    Complainant: Mr R
    Respondent: Aviva Staff Pension Trustee Limited (the Trustee)

    XPS Administration (XPS)
    Outcome: Not upheld
    Complaint Topic: Misquote/misinformation
    Ref: CAS-53529-P0Z6
    Date:
  • The LV Employee Pension Scheme (CAS-65895-V7X9)
    Complainant: Mr K
    Respondent: The LV Pension Trustee Limited
    Outcome: Not upheld
    Complaint Topic: Misquote/misinformation
    Ref: CAS-65895-V7X9
    Date:
View all decisions