Vickers Group Pension Scheme (PO-10746)
Ombudsman’s Determination
Outcome
I do not uphold Mr R’s complaint and no further action is required by the Trustees.
My reasons for reaching this decision are explained in more detail below.
Complaint summary
Mr R’s complaint is that he is unhappy that the Trustees switched from using the Retail Prices Index (RPI) to the Consumer Prices Index (CPI) as the basis for pension increases. In addition, he is unhappy that the Trustees failed to inform him that this change would be made.
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