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Principal Civil Service Pension Scheme (PO-11161)

Complainant: Mr Y
Complaint Topic: Misquote/misinformation
Ref: PO-11161
Outcome: Not upheld
Respondent: 1. The Cabinet Office
2. MyCSP
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

I do not uphold Mr Y’s complaint and no further action is required by MyCSP.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr Y’s complaint concerns incorrect statements that he received. The information had been factored into his retirement planning and he is now financially disadvantaged. This has impacted his health, his work and his financial future.

View determination

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