Ulster Bank Pension Scheme (PO-12912)

Ombudsman’s Determination

Outcome

I do not uphold Mr Y’s complaint and no further action is required by RBS and the Trustees.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr Y disagrees with RBS and the Trustees’ interpretation of the Scheme rules and their decision that he was made voluntarily redundant from his employment with Ulster Bank. He says that his role was at risk of redundancy and therefore this makes him eligible for unreduced retirement benefits from the Scheme.