Cornhill Management FlexMax SIPP (PO-13706)

Ombudsman’s Determination

I do not uphold Mr E’s complaint and no further action is required by Cornhill.Outcome

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr E has complained that Cornhill’s charges were not fully disclosed on the documentation that he signed. He believes that Cornhill did not invest his pension with the intention of growing it as no units were bought or sold.  He has also complained of the time taken to transfer his pension, and says that Cornhill went out of its way to keep his pension invested in its product.