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Phoenix Life Personal Pension Plan (PO-14633)

Complainant: Mr N
Complaint Topic: Misquote/misinformation
Ref: PO-14633
Outcome: Not upheld
Respondent: Phoenix Life
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint and no further action is required by Phoenix.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr N has complained that Phoenix provided him with misinformation regarding his pension entitlement from the Plan.

View determination

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