Scheme:
Phoenix Life Personal Pension Plan
Complainant:
Mr N
Respondent:
Phoenix Life
Topic:
Misquote/misinformation
Ref:
PO-14633
Date:
Wed 8 Feb 2017
Outcome:
Not upheld

Ombudsman’s Determination

Outcome

I do not uphold Mr N’s complaint and no further action is required by Phoenix.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr N has complained that Phoenix provided him with misinformation regarding his pension entitlement from the Plan.

View determination