Scheme:
B&CE Lump Sum Retirement Benefit Scheme
Complainant:
Mr Y
Respondent:
B&CE Financial Services Limited
Topic:
Benefits: refusal/failure to pay or late payment
Ref:
PO-15313
Date:
Wed 6 Sep 2017
Outcome:
Not upheld

Ombudsman’s Determination

Outcome

I do not uphold Mr Y’s complaint and no further action is required by B&CE Financial Services Limited.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr Y has complained because the Trustees of the Scheme have not agreed to pay him a lump sum benefit from the Scheme.

View determination