Scheme:
Railways Pension Scheme
Complainant:
Mr Y
Respondent:
The Trustees of the Railways Pension Scheme
Topic:
Benefits: refusal/failure to pay or late payment
Ref:
PO-16067
Date:
Tue 31 Oct 2017
Outcome:
Not upheld

Ombudsman’s Determination

Outcome

I do not uphold Mr Y’s complaint and no further action is required by the Trustees.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr Y’s complaint arises because the Trustees rejected his application to access his Scheme pension before his Normal Pension Age (NPA) at “preferential”, rather than cost-neutral, reduction factors.

View determination