FP2 Retirement Plan (PO-16543)
2. FP Scheme Trustees Limited (the Trustee)
Ombudsman’s Determination
Outcome
Mr N’s complaint is upheld, and to put matters right FP should answer Mr N’s queries about the Plan and assist him in exercising any statutory right to a transfer out of the Plan to a named pension arrangement that is willing to accept it, if he so wishes. FP should also pay Mr N £2,500 to reflect the significant distress and inconvenience caused to him by its maladministration.
My reasons for reaching this decision are explained in more detail below.
Complaint summary
Mr N complains that FP and the Trustee have failed to respond to his requests for information about the Plan and whether he can transfer out, and have not sent him a benefit statement since 2015.
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