Accenture Retirement Savings Plan (PO-17003)
Complainant: Mr T
Complaint Topic: Transfers: general
Ref: PO-17003
Outcome: Not upheld
Respondent: Accenture (UK) Limited (Accenture) on behalf of Willis Towers Watson (WTW)
Type: Pension complaint or dispute
Date:
Ombudsman’s Determination
Outcome
I do not uphold Mr T’s complaint and no further action is required by Accenture (UK) Limited.
My reasons for reaching this decision are explained in more detail below.
Complaint summary
Mr T’s complaint about WTW, the administrators of the Plan, is that it took too long to complete the transfer of his benefits out of the Plan, and that the transfer process is inadequate.
View determination
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