Suffolk Life Master SIPP (PO-17547)

Ombudsman’s Determination

Outcome

I do not uphold Mr T’s complaint and no further action is required by Suffolk Life

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr T’s complaint concerns the relationship between Suffolk Life and iDealing. Mr T says that he has had to undertake 10 hours of “financial advisor type work” to understand the issue between the two, which he calculates as £100 per hour.

Mr T believes that Suffolk life should pay him £1,000 for the work he has had to put into dealing with the issue. He says it should also refund him an administration fee of £240, and that he should receive an award for the distress and inconvenience caused by the matter, along with letters Suffolk Life sent him which he considers upsetting.