Scheme:
Royal London Personal Pension Plan
Complainant:
Mrs S
Respondent:
Royal London
Topic:
Transfers: general
Ref:
PO-18181
Date:
Wed 4 Oct 2017
Outcome:
Not upheld

Ombudsman’s Determination

Outcome

I do not uphold Mrs S’ complaint and no further action is required by Royal London

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs S’ complaint against Royal London is about its requirement that she receive financial advice before it can allow a transfer of her personal pension to another provider. Royal London say this is because she has safeguarded benefits and it cannot waive this requirement as Mrs S has suggested.

View determination