Principal Civil Service Pension Scheme (PO-6438)

Ombudsman’s Determination

Outcome

I do not uphold Mrs E’s complaint and no further action is required by MyCSP or COPFS.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs E has complained that she received her 2011/2012 annual pension saving statement (PSS) significantly later than expected, and after retiring. She believes that had she received this earlier, she would have known that she had exceeded her annual allowance and been able to make more suitable arrangements to pay this.

She has also complained that she was misinformed about the amount of her tax liability and about whether she could use a facility offered by the Scheme called Scheme Pays.