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Legal & General Stakeholder Pension Plan (PO-14025)

Complainant: Mr S
Complaint Topic: Misquote/misinformation
Ref: PO-14025
Outcome: Not upheld
Respondent: Legal and General
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

I do not uphold Mr S’ complaint and no further action is required by L&G.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr S’ complaint against L&G is that it has refunded pension contributions overpaid by Frances King/Quest, his employer, without seeking his permission to do so. He would also like an explanation for the overpayment made in error.

View determination

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