Scheme:
Local Government Pension Scheme
Complainant:
Mrs N
Respondent:
Rhondda Cynon Taf County Borough Council
Topic:
Misquote/misinformation
Ref:
PO-16795
Date:
Wed 8 Aug 2018
Outcome:
Not upheld

Ombudsman’s Determination

Outcome

I do not uphold Mrs N’s complaint and no further action is required by the Council.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs N’s complaint against the Council is that she was misled about the cash equivalent transfer value (CETV) amount of her benefits. As a result, the eventual amount paid out to the receiving scheme, in December 2016, was lower than she expected. Mrs N would like the Council to pay the shortfall.

View determination