Scheme:
NHS Pension Scheme
Complainant:
Mrs L
Respondent:
NHS Business Services Authority
Topic:
Contributions: incorrect calculation
Ref:
PO-17160
Date:
Fri 5 Jan 2018
Outcome:
Not upheld

Ombudsman’s Determination

Outcome

I do not uphold Mrs L’s complaint and no further action is required by NHSBA.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs L argues that she is being discriminated against by NHSBSA because during her unpaid maternity leave, she has to pay contributions based on full time pay (full rate contributions) in order to secure the same yearly benefit as a member on paid maternity leave who only pay contributions based on half pay (half rate contributions).

Mrs L’s complaint also concerns the level of service she received from NHSBSA when responding to her complaint.

View determination