Scheme:
Teachers' Pensions Scheme
Complainant:
Mrs H
Respondent:
Teachers' Pensions
Topic:
Misquote/misinformation
Ref:
PO-17714
Date:
Fri 21 Dec 2018
Outcome:
Not upheld

Ombudsman’s Determination

Outcome

I do not uphold Mrs H’s complaint and no further action is required by Teachers’ Pensions.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs H’s complaint about Teachers’ Pensions is that her actual pension benefits on retirement were lower than the figures quoted in the estimate she received before her retirement.

View determination