Scheme:
Principal Civil Service Pension Scheme
Complainant:
Mr F
Respondent:
MyCSP Limited (MyCSP)
Topic:
Misquote/misinformation
Ref:
PO-17947
Date:
Thu 20 Dec 2018
Outcome:
Not upheld

Ombudsman’s Determination

Outcome

I do not uphold Mr F’s complaint and no further action is required by MyCSP.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr F’s complaint is that MyCSP failed to inform him, when he took preserved benefits from the PCSPS, that it would become possible for him to transfer his benefits in another occupational pension scheme, with Serco, back to the PCSPS. He says had he known this, he would have re-joined the PCSPS, aggregated his pre-1996 PCSPS benefits with his post-1996 benefits and received higher overall benefits.

View determination