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Local Government Pension Scheme (PO-18280)

Complainant: Mrs D
Complaint Topic: Ill Health
Ref: PO-18280
Outcome: Upheld
Respondent: Salford City Council
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

Mrs D’s complaint is upheld and to put matters right the Council shall:

  • ask Dr Hadland to clarify his opinion on the extent he considered treatments would improve Mrs D’s condition with reasons;
  • then review its decision not to award ill health early retirement benefits to Mrs D;
  • inform Mrs D of its fresh decision with reasons; and
  • pay Mrs D £500 for the significant non-financial injustice which she has suffered.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs D complains that the Council, her former employer, has wrongly declined her application for payment of her pension on the grounds of ill health early retirement (IHER) from the LGPS.

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