NHS Pension Scheme (PO-18489)
Complainant: Mrs M
Complaint Topic: Benefits: incorrect calculation
Ref: PO-18489
Outcome: Not upheld
Respondent: NHS Business Services Authority (NHS BSA)
Type: Pension complaint or dispute
Date:
Ombudsman’s Determination
Outcome
I do not uphold Mrs M’s complaint and no further action is required by CCS.
My reasons for reaching this decision are explained in more detail below.
Complaint summary
Mrs M’s complaint against CCS concerns the deduction of the Retained Pay Agreement (RPA), from her pension.
View determination
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