We use some essential cookies to make this website work.

We’d like to set additional cookies to understand how you use our website, remember your settings and improve our services.

Before deciding you can read more about our cookies.

Skandia Personal Pension Plan (PO-18675)

Complainant: Mrs Y
Complaint Topic: Death benefits
Ref: PO-18675
Outcome: Not upheld
Respondent: Old Mutual Wealth Pension Trustee Limited
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

I do not uphold Mrs Y’s complaint and no further action is required by the Trustee.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs Y has complained about the Trustee’s distribution of death benefits. This matter was reconsidered by the Trustee, but the outcome has not changed. She has said the Trustee has failed to take account of recent information and arguments she has raised, and not provided an adequate explanation for the decision reached.

View determination

Download

Related decisions

  • London International Group UK Pension Scheme (CAS-65758-J8Q0)
    Complainant: Mrs R
    Respondent: Reckitt Benckiser Health Care UK Ltd

    Capital Cranfield Trustees Limited

    Mercer Limited
    Outcome: Not upheld
    Complaint Topic: Death benefits
    Ref: CAS-65758-J8Q0
    Date:
  • Policy 0899 (CAS-45703-Z2G6)
    Complainant: Mrs Y
    Respondent: Utmost Life and Pensions Limited
    Outcome: Not upheld
    Complaint Topic: Death benefits
    Ref: CAS-45703-Z2G6
    Date:
View all decisions