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Hornbuckle SIPP (PO-18698)

Complainant: Mr S
Complaint Topic: Misquote/misinformation
Ref: PO-18698
Outcome: Not upheld
Respondent: Embark Services Limited, trading as Hornbuckle (Hornbuckle)
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

I do not uphold Mr S’ complaint and no further action is required by Hornbuckle.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr S’ complaint against Hornbuckle is that it failed to make him aware that by paying to the Plan a compensation payment received from the Financial Services Compensation Scheme (FSCS), he would incur a tax charge and would lose Fixed Protection 2014 (FP14). Mr S considered that Hornbuckle had been negligent and had not treated him fairly.

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