Scheme:
Walrus Water Proofs Ltd Scheme
Complainant:
Mr T
Respondent:
Mr Bruce and Mrs Fiona Richmond
Topic:
Death benefits
Ref:
PO-18744
Date:
Thu 26 Jul 2018
Outcome:
Upheld

Ombudsman’s Determination

Outcome

Mr T’s complaint is upheld and to put matters right the Trustees should sign the necessary paperwork to allow Mr T to access his benefits, pay interest on any late payment of benefits and pay Mr T £500 to recognise his distress and inconvenience.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr T’s complaint is that the Trustees are refusing to sign paperwork that will allow him access to his benefits from the Scheme.

View determination