Scheme:
Standard Life Staff Pension Scheme
Complainant:
Mr L
Respondent:
Trustees of the Standard Life Staff Pension Scheme (the Trustees)
Topic:
Misquote/misinformation
Ref:
PO-19153
Date:
Fri 30 Nov 2018
Outcome:
Upheld

Ombudsman’s Determination

Outcome

Mr L’s complaint is upheld, and to put matters right, the Trustees shall pay Mr L the sum necessary to compensate him for the number of units Mr L would have purchased had his transfer been made no later than 25 April 2017.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr L has complained that he was provided with incorrect and misleading information regarding his statutory right to transfer.

Mr L has further complained that his transfer was delayed, and that he has suffered a significant investment loss as a result.

View determination