Scheme:
Teachers' Pension Scheme
Complainant:
Mrs Y
Respondent:
1. Manchester City Council 2. Teachers' Pensions
Topic:
Benefits: overpayment (recovery of)
Ref:
PO-19769
Date:
Wed 16 May 2018
Outcome:
Partly upheld

Outcome

  1. Mrs Y’s complaint against the Council and TP is partly upheld, but there is a part of the complaint I do not agree with. To put matters right, for the part that is upheld, the Council and TP shall each pay Mrs Y £500 for the significant distress and inconvenience they have caused.
  2. My reasons for reaching this decision are explained in more detail below.

Complaint summary

  1. Mrs Y has complained that the Council caused an error which has led to an overpayment of her pension which TP failed to identify, despite her contacting it and questioning the figures it had provided. Mrs Y is seeking compensation for the errors that led to the overpayment.

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