NHS Injury Benefits Scheme (PO-20249)
Ombudsman’s Determination
Outcome
Ms E’s complaint against NHS BSA is partly upheld, but there is a part of the complaint I do not agree with. To put matters right (for the part that is upheld) NHS BSA should pay Ms E £500 for the significant distress and inconvenience she has suffered.
My reasons for reaching this decision are explained in more detail below.
Complaint summary
Ms E’s complaint concerns NHS BSA’s decision to decline her application for Permanent Injury Benefit (PIB) and the length of time it took for a decision to be reached.
View determination
DownloadRelated decisions
- NHS Injury Benefit Scheme (CAS-29624-N7S4)Complainant: Ms LRespondent: NHS Business Services AuthorityOutcome: Not upheldComplaint Topic: Injury benefitRef: CAS-29624-N7S4Date:
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