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NHS Injury Benefits Scheme (PO-20249)

Complainant: Ms E
Complaint Topic: Injury benefit
Ref: PO-20249
Outcome: Partly upheld
Respondent: NHS BSA
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

Ms E’s complaint against NHS BSA is partly upheld, but there is a part of the complaint I do not agree with. To put matters right (for the part that is upheld) NHS BSA should pay Ms E £500 for the significant distress and inconvenience she has suffered.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Ms E’s complaint concerns NHS BSA’s decision to decline her application for Permanent Injury Benefit (PIB) and the length of time it took for a decision to be reached.

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Related decisions

  • NHS Injury Benefit Scheme (CAS-29624-N7S4)
    Complainant: Ms L
    Respondent: NHS Business Services Authority
    Outcome: Not upheld
    Complaint Topic: Injury benefit
    Ref: CAS-29624-N7S4
    Date:
  • NHS Injury Benefit Scheme (PO-27649)
    Complainant: Ms L
    Respondent: NHS Business Services Authority
    Outcome: Not upheld
    Complaint Topic: Injury benefit
    Ref: PO-27649
    Date: