Scheme:
Teachers' Pension Scheme - Prudential AVC Facility
Complainant:
Mr G
Respondent:
Prudential Assurance Company Limited
Topic:
Benefits: incorrect calculation
Ref:
PO-20571
Date:
Thu 3 May 2018
Outcome:
Not upheld

Ombudsman’s Determination

Outcome

I do not uphold Mr G’s complaint and no further action is required by Prudential

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr G complains that Prudential’s sales representative improperly persuaded him to pay additional voluntary contributions (AVCs) to Prudential. He also alleges that the sales representative did not inform him that he could purchase past added years (PAY) in the Teachers’ Pension Scheme.

View determination