Scheme:
Aviva Pension Plan
Complainant:
Mr D
Respondent:
Aviva Life and Pensions UK Limited
Topic:
Benefits: incorrect calculation
Ref:
PO-20615
Date:
Wed 8 Aug 2018
Outcome:
Not upheld

Ombudsman’s Determination

Outcome

I do not uphold Mr D’s complaint and no further action is required by Aviva.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr D is unhappy with the level of interest awarded by Aviva on its redress payment to him and has said that, had the error been recognised sooner he could have retired earlier.

View determination