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Scottish Widows Personal Pension Policy (PO-22150)

Complainant: Mr R
Complaint Topic: Misquote/misinformation
Ref: PO-22150
Outcome: Not upheld
Respondent: Scottish Widows
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

I do not uphold Mr R’s complaint and no further action is required by Scottish Widows.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr R has complained that Scottish Widows ought to have informed him about the impact taking a partial encashment of his benefits from the Policy would have on his Money Purchase Annual Allowance (MPAA).

View determination

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