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Aviva Staff Pension Scheme (PO-22639)

Complainant: Mrs N
Complaint Topic: Membership
Ref: PO-22639
Outcome: Not upheld
Respondent: Aviva
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

I do not uphold Mrs N’s complaint and no further action is required by Aviva.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mrs N has complained that her membership of the Scheme has been cancelled without her knowledge. Mrs N says this has had a huge financial impact on her plans for early retirement and she would like her membership and pension to be reinstated.

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