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Taylor Wimpey Pension Scheme (PO-24393)

Complainant: Mr S
Complaint Topic: Misquote/misinformation
Ref: PO-24393
Outcome: Not upheld
Respondent: Taylor Wimpey Pension Trustees Limited (the Trustee)
Type: Pension complaint or dispute
Date:

Ombudsman’s Determination

Outcome

I do not uphold Mr S’ complaint and no further action is required by the Trustee.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr S’ complaint is that the Trustee is failing to honour a quotation he had when he left the Scheme. Mr S says he should be entitled to a guaranteed pension at retirement of £13,943.09 a year, in line with the Benefits Booklet he was given in 2000, and the illustration he received in 2001.

View determination

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