Safeway Pension Scheme (PO-13466)
Complainant: Ms N
Complaint Topic: Ill Health
Ref: PO-13466
Outcome: Upheld
Respondent: Wm Morrison Supermarkets PLC (Morrisons)
Type: Pension complaint or dispute
Date:
Ombudsman’s Determination
Complaint Summary
Ms N’s complaint against Morrisons is that it refused to grant an enhanced ill health retirement pension (IHRP).
Summary of the Ombudsman’s Determination and reasons
The complaint is upheld because the evidence does not indicate that Morrisons took the correct approach in considering Ms N’s application. To put matters right, Morrisons should reconsider its decision whether to grant Ms N an enhanced IHRP, and pay £1,000 to her for the serious non-financial injustice she has suffered.
View determination
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