Scheme:
New Airways Pension Scheme
Complainant:
Mr E
Respondent:
British Airways plc
Topic:
Benefits: incorrect calculation
Ref:
PO-17824
Date:
Fri 29 Mar 2019
Outcome:
Not upheld

Ombudsman’s Determination

Outcome

I do not uphold Mr E’s complaint and no further action is required by BA.

My reasons for reaching this decision are explained in more detail below.

Complaint summary

Mr E complained that the process used by BA to calculate part of his pension under the Scheme was unfair as it had caused him to incur a substantial tax charge that could have been avoided.

View determination