New Airways Pension Scheme (PO-17824)
Complainant: Mr E
Complaint Topic: Benefits: incorrect calculation
Ref: PO-17824
Outcome: Not upheld
Respondent: British Airways plc
Type: Pension complaint or dispute
Date:
Ombudsman’s Determination
Outcome
I do not uphold Mr E’s complaint and no further action is required by BA.
My reasons for reaching this decision are explained in more detail below.
Complaint summary
Mr E complained that the process used by BA to calculate part of his pension under the Scheme was unfair as it had caused him to incur a substantial tax charge that could have been avoided.
View determination
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